Serious about standards and serious about customer need is motto of the company, our customers satisfaction is the evidence of our existence in the market for the last about 24 years. Our management is very keen about the end user satisfaction. Our quality insurance is not just piece of writing we offer unsurpassed customer Support if our product varies from prescribed quality.
Our customer service personnel in Pakistan and abroad keep in touch with the customers and give them their 100% feedback. Our top management is linked with its regular customers on Skype, what's app, landline and mobile phones and we also Available at all Social Media Platform Product display is also available through live video link. Customer’s satisfaction is our top priority at all the time.
At present company is achieving more strides after marshaling techniques, resources, skills, attitudes, and movements with best of the management thinking. This has developed a great momentum and quantum for the surge of company’s business. We've found that the only way to successfully accomplish this is by forging a strong 'working partnership' with you every step of the way - your complete satisfaction is our foremost priority.
At present company is achieving more strides after marshaling techniques, resources, skills, attitudes, and movements with best of the management thinking. This has developed a great momentum and quantum for the surge of company’s business. We've found that the only way to successfully accomplish this is by forging a strong 'working partnership' with you every step of the way - your complete satisfaction is our foremost priority.
The basic motto is to achieve customer satisfaction through:
- Quality of the products
- Superior Services
- Workman Ship
Mixing up customer service and customer care seems like a slip of the tongue. At first glance, these two terms might look the same. They both basically mean the same thing, right? Wrong! Their function varies, and We shouldn’t mix them up. Although they often cross over, We should have a different strategy for each.
By including customer service and customer care, We can exceed the expectations of customers. Customers love knowing that We have their back and that they always have somebody to communicate with. Especially, if they have an issue. Customer care and customer support are different things but they share the main goal, making customers happy!
What is Customer Service?
Customer service is critical to competing effectively. Customer Service is the advice or assistance a company gives to its customers while they interact with the brand. It’s usually cost-related to the customers’ requirements. In many instances, it comes only after the customer makes a purchasing decision. Our customer service Officer follow procedures and strive to meet technical and administrative requirements. However, they can also assist customers while shopping, influencing their buying decision. Customer service is a very important part of customer retention too. Customers form an opinion about the company while speaking to those who should represent its value the most!
What is Customer Care?
Customer Care moves one step beyond basic customer service by building an emotional connection. It doesn’t include the entire customer lifecycle though, but it consists of a string of interactions. Hence customer care is the act of providing and delivering professional, helpful, high-quality assistance before, during, and after the customer’s requirements are met.
It’s a longer-term approach to taking care of a customer. Customer care is showing actual care for customers! as Eshel Intl' Customer friendly Company we here Care We About Like Our family
we Believe We listen to your needs, answer your questions, and offer the right solution. This kind of interaction We can interpret as an aim to win and maintain customers. We can achieve that by giving quality service, price, and item differentiation. Customer care is more of supportive management, we are pretty essential in encouraging responsiveness to your needs. Of course, all with finding complementary methods to support the achievement of commercial goals. It’s management-oriented and requires We to create, develop, and enhance customer services. Achieve that with the carefully targeted customer to maximize your customers’ value and increase your loyalty.
What is Customer Support?
Customer support is usually defined as service efforts Online Supports Customer Where We provide the support that is focusing on helping customers to use products and services. Many see this specific type of support as part of a broader category of customer service. While customer support is often provided in response to customer demand,
While customer service is building a customer-centric relationship, customer support is a business-oriented relationship. Customer support teams provide needed assistance to solve customer issues focusing on troubleshooting and closing conflict situations.